Terms and Conditions — Intensity Casino

1. Introduction and License

Intensity Casino (“Intensity,” “the Platform,” “we,” “us,” or “our”) is an online gaming and entertainment platform offering real-money casino services, including but not limited to pokie games, table games, live dealer experiences, and other interactive wagering products. Intensity Casino operates under a Master Licence 365/JAZ issued by Curaçao eGaming, a recognised international gaming authority. The platform is marketed by Jacked Affiliates Ltd., a company incorporated under the laws of Cyprus, which manages promotional and affiliate-related activities in connection with the brand.

By accessing, registering on, or using any service provided by Intensity Casino, users (“you,” “the User,” “the Player”) confirm that they have read, understood, and agree to be bound by these Terms and Conditions in their entirety. These Terms and Conditions constitute a legally binding agreement between the User and Intensity Casino and govern all aspects of the User’s interaction with the Platform, including account registration, deposits and withdrawals, participation in games, use of bonuses and promotions, and all other services offered.

Intensity Casino reserves the right to amend, update, or modify these Terms and Conditions at any time. Continued use of the Platform following the publication of any revised Terms constitutes acceptance of those revisions. Users are encouraged to review these Terms regularly to remain informed of any changes. Where material changes are made, the Platform will make reasonable efforts to notify registered users through available communication channels.

The scope of services provided by Intensity Casino includes, but is not limited to, real-money gaming, virtual account management, promotional programmes, customer support services, and responsible gambling tools. All services are subject to the conditions set forth in this document as well as any supplementary policies published on the Platform.

2. Eligibility and Jurisdictional Restrictions

2.1 Minimum Age Requirement

Participation in any real-money gaming activity on Intensity Casino is strictly limited to individuals who are at least 18 years of age. The Platform does not knowingly permit minors to register or engage with any of its services. Where there is reasonable suspicion that a User is under the legal age, Intensity Casino reserves the right to immediately suspend the account, freeze any associated funds, and initiate identity verification procedures. Any funds deposited by an underage individual may be withheld pending investigation and returned in accordance with applicable regulatory obligations.

2.2 Jurisdictional Restrictions

Intensity Casino’s services are made available to users in Australia in accordance with the terms of its operating licence. However, users must independently verify that online casino participation is lawful in their specific jurisdiction before registering. It is the sole responsibility of the User to ensure compliance with local, state, or territorial laws governing online gambling activities.

Intensity Casino explicitly restricts access to users located in jurisdictions where online casino gaming is prohibited or where the Platform does not hold a valid licence to operate. Restricted jurisdictions include, but are not limited to, the United States of America, the United Kingdom, France, Spain, the Netherlands, and any other territory specifically identified in the Platform’s restricted regions list, which is available upon request. Attempts to circumvent jurisdictional restrictions through the use of virtual private networks (VPNs), proxy servers, or other technical means constitute a material breach of these Terms and Conditions and may result in account closure and forfeiture of funds.

3. Account Registration and User Obligations

3.1 Account Creation

Each individual is permitted to hold only one registered account on Intensity Casino. The creation of duplicate or multiple accounts by the same individual is strictly prohibited. Where multiple accounts are identified as belonging to the same person, the Platform reserves the right to close all associated accounts, void any bonuses claimed, and withhold any funds pending a full investigation.

All information provided during the registration process must be accurate, complete, and current. Users are prohibited from registering under false identities or using another person’s personal information. Misrepresentation of identity at the point of registration constitutes fraud and will be treated accordingly.

3.2 Know Your Customer (KYC) Verification

Intensity Casino operates under strict Know Your Customer (KYC) obligations consistent with international anti-money laundering standards and the expectations of its licensing authority. All users are required to complete identity verification before withdrawals are processed and may be required to verify their identity at any point during their use of the Platform.

Acceptable forms of identification include, but are not limited to, a valid government-issued passport, national identity card, or driver’s licence. Proof of address documentation, such as a recent utility bill or bank statement, may also be required. The Platform may additionally request proof of payment method ownership, source of funds documentation, or any other information deemed necessary to satisfy its regulatory obligations.

Failure to provide requested documentation within a reasonable timeframe may result in account suspension and the withholding of withdrawal requests until verification is completed to the Platform’s satisfaction.

3.3 Account Security

Users are solely responsible for maintaining the confidentiality of their account login credentials, including their username and password. Any activity conducted through a User’s account is the responsibility of that User, regardless of whether the activity was authorised by the account holder. Users must notify the Platform immediately upon becoming aware of any unauthorised access to or use of their account.

Intensity Casino shall not be held liable for any loss or damage arising from a User’s failure to maintain the security of their account credentials.

4. Deposits and Withdrawals

4.1 Deposits

Intensity Casino accepts deposits through a range of approved payment methods, which are displayed on the Platform at the time of transaction. All deposits must be made from a payment method that is registered in the User’s own name. The use of third-party payment methods is strictly prohibited and may result in account suspension.

Minimum and maximum deposit limits apply and are subject to change at the Platform’s discretion. Deposits are generally credited to the User’s account promptly upon confirmation from the relevant payment provider. Intensity Casino does not accept deposits made in cash or through unverified payment channels.

4.2 Withdrawals

Withdrawal requests are subject to identity verification and may be delayed where KYC documentation has not been completed. The Platform aims to process approved withdrawal requests within a reasonable timeframe, though processing times may vary depending on the payment method selected and the outcome of any required verification procedures.

All withdrawals will be processed to the same payment method used for the corresponding deposit, where technically possible. The Platform reserves the right to request additional documentation before approving any withdrawal.

4.3 Anti-Money Laundering Compliance

Intensity Casino maintains a comprehensive Anti-Money Laundering (AML) programme consistent with its obligations under the Curaçao eGaming licence and applicable international standards. The Platform monitors all transactions for suspicious activity and reserves the right to report any concerns to the relevant regulatory or law enforcement authorities without prior notice to the User.

Where there are reasonable grounds to suspect that funds deposited or wagered on the Platform are derived from unlawful activity, Intensity Casino may freeze the relevant account, suspend withdrawals, and initiate a formal investigation. Users are required to cooperate fully with any such investigation and to provide any documentation or information requested by the Platform.

5. Bonuses and Promotional Terms

Intensity Casino offers various promotional incentives, including welcome bonuses, deposit match offers, free spins, cashback programmes, and other time-limited promotions. All bonuses are subject to specific terms and conditions that are communicated at the time of the offer and must be read in conjunction with these general Terms and Conditions.

Unless otherwise stated, bonuses are subject to wagering requirements that must be fulfilled before any associated winnings can be withdrawn. The applicable wagering multiplier, eligible games, minimum deposit thresholds, and expiry periods are specified in the individual promotion terms. Intensity Casino reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.

Bonus abuse, including but not limited to the creation of multiple accounts to claim the same promotion, collusion between users, exploitation of system errors, or any other form of manipulation intended to extract value from promotional offers in a manner inconsistent with their intended purpose, is strictly prohibited. Where bonus abuse is detected, the Platform reserves the right to void all associated bonuses and winnings and to close the User’s account.

6. Prohibited Activities and Fair Play

Users of Intensity Casino are required to engage with the Platform in good faith and in accordance with these Terms and Conditions. The following activities are strictly prohibited and constitute grounds for immediate account suspension, termination, and potential legal action:

• Use of automated software, bots, scripts, or any artificial intelligence tools to interact with games or the Platform in an unauthorised manner
• Exploitation of software errors, glitches, or technical malfunctions to gain an unfair advantage
• Collusion with other users to manipulate game outcomes
• Fraudulent chargebacks or reversal of legitimate transactions
• Any form of cheating, match-fixing, or manipulation of game integrity
• Providing false information during registration or verification processes
• Engaging in money laundering or any other financial crime through the Platform
• Circumventing jurisdictional restrictions using technical means

Intensity Casino employs advanced fraud detection systems and security monitoring technologies to identify and investigate suspected violations. All game outcomes are generated using certified Random Number Generator (RNG) technology, and the Platform cooperates with third-party audit bodies to ensure ongoing game integrity and fairness.

7. Responsible Gambling

Intensity Casino is committed to promoting responsible gambling and protecting users from the potential harms associated with problem gambling. The Platform provides a range of user protection tools, including deposit limits, wagering limits, session time limits, self-exclusion options, and cooling-off periods. These tools are available through the User’s account settings or upon request from the customer support team.

Users who believe they may be experiencing gambling-related difficulties are strongly encouraged to make use of these tools and to seek assistance from independent support organisations. Intensity Casino supports access to external responsible gambling resources and encourages users to engage with professional services where appropriate.

The Platform reserves the right to impose mandatory responsible gambling measures on any account where there is evidence of harmful gambling behaviour, including the application of deposit limits or temporary account restrictions, in accordance with its duty of care obligations.

8. Limitation of Liability

Intensity Casino shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from a User’s access to or use of the Platform, including but not limited to losses resulting from technical failures, service interruptions, or unauthorised account access. The Platform does not guarantee uninterrupted access to its services and accepts no liability for losses arising from periods of downtime or maintenance.

The Platform’s total liability to any User in connection with any claim arising under these Terms and Conditions shall not exceed the value of funds held in that User’s account at the time the claim arises.

9. Account Suspension and Termination

Intensity Casino reserves the right to suspend, restrict, or permanently close any User account at its sole discretion, including where:

• A User has breached any provision of these Terms and Conditions
• Suspicious or fraudulent activity has been identified
• Regulatory requirements or licensing obligations necessitate account action
• A User has provided false or misleading information
• A User is identified as a politically exposed person or presents an elevated AML risk

Upon termination of an account for cause, Intensity Casino reserves the right to withhold any funds associated with the account pending the outcome of any investigation. Where no wrongdoing is established, legitimate funds will be returned to the User through an approved payment method.

10. Dispute Resolution and Complaint Handling

Users who wish to raise a complaint or dispute are required to submit their concern in writing to the Platform’s customer support team in the first instance. Intensity Casino will acknowledge all formal complaints within a reasonable timeframe and will endeavour to resolve disputes promptly and fairly.

Where a complaint cannot be resolved to the User’s satisfaction through internal channels, the User may escalate the matter to the Curaçao eGaming licensing authority or to any applicable alternative dispute resolution body recognised by the Platform. Intensity Casino is committed to transparent and fair complaint handling processes consistent with its regulatory obligations.

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of Curaçao, as the jurisdiction of the Platform’s operating licence. For users located in Australia, nothing in these Terms and Conditions is intended to exclude or limit any rights or protections available under applicable Australian consumer protection legislation to the extent such protections cannot be lawfully excluded.

Any dispute arising out of or in connection with these Terms and Conditions that cannot be resolved through the Platform’s internal complaint process shall be subject to the exclusive jurisdiction of the competent courts of Curaçao, unless otherwise required by applicable mandatory law.

12. Amendments and Severability

Intensity Casino reserves the right to amend these Terms and Conditions at any time. Where any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed from the remainder of the document, which shall continue in full force and effect.

These Terms and Conditions represent the entire agreement between the User and Intensity Casino with respect to the subject matter herein and supersede all prior representations, agreements, or understandings, whether written or oral.