Responsible Gaming Guide

Our Commitment to Safe and Responsible Play

At Intensity, we are committed to providing a safe, fair, and enjoyable online gambling environment for all players in Australia. Gambling is a form of entertainment, and we believe that every player deserves access to the tools, information, and support needed to keep it that way. This guide outlines the measures we have in place, the resources available to you, and the steps you can take to stay in control of your gambling activity.

Intensity operates under a framework of responsible gambling principles that place player wellbeing at the centre of everything we do. Whether you are a casual player or someone who engages with our platform regularly, understanding the boundaries of healthy gambling is essential. This guide is designed to help you recognise warning signs, use available protective tools, and seek help if needed, all without judgment.

Core Philosophy

Gambling at Intensity is intended purely as a form of entertainment. It is not a way to earn money, solve financial problems, or recover from previous losses. Every game offered on our platform is governed by a random number generator, which means outcomes cannot be predicted, influenced, or controlled. The house edge exists in every game, and over time, the mathematical reality of gambling means that losses are more likely than consistent wins.

We ask every player to approach gambling with this understanding firmly in mind. Before you deposit or place a wager, set a clear budget that reflects what you are comfortable losing entirely. Never gamble with money that is allocated for essential expenses such as rent, bills, groceries, or debt repayments. Gambling should be one part of a balanced lifestyle, not a central financial strategy or emotional coping mechanism.

Intensity encourages players to treat every session as a leisure activity with a defined budget and time limit. When gambling stops being fun, it is time to stop.

Self-Control Tools

Intensity provides a comprehensive suite of responsible gambling tools that are accessible directly from your account settings. These tools are designed to give you full control over your gambling behaviour and to help you stay within limits that reflect your personal financial and emotional boundaries.

Deposit Limits

You can set daily, weekly, or monthly deposit limits on your account. Once a limit is reached, no further deposits will be accepted until the specified period resets. Limits can be lowered at any time and take effect immediately. Requests to increase a deposit limit are subject to a mandatory cooling-off period before taking effect, ensuring that decisions to increase spending are considered rather than impulsive.

Loss Limits

Loss limits allow you to define the maximum amount you are willing to lose within a set timeframe. Once your loss limit is reached, you will be unable to continue wagering until the period resets. This tool is particularly useful for players who find it difficult to stop after a losing streak.

Wagering Limits

Wagering limits cap the total amount you can bet within a given period, regardless of wins or losses. This tool helps players manage the pace and volume of their gambling activity and is especially relevant for those who play high-frequency games such as pokies or live casino titles.

Session Time Limits

You can set a maximum duration for each gambling session. When your session time limit is reached, you will receive a notification and will be logged out of your account automatically. This feature encourages regular breaks and prevents extended, uninterrupted gambling sessions that can lead to poor decision-making.

Cooling-Off Periods

If you feel you need a short break from gambling but are not ready to self-exclude, a cooling-off period allows you to temporarily suspend your account for a defined period, such as 24 hours, 7 days, or 30 days. During this period, you will not be able to log in, deposit, or place bets. Cooling-off periods take effect immediately upon request and cannot be reversed before they expire.

Self-Exclusion

Self-exclusion is a more formal and longer-term option for players who feel they need a significant break from gambling. You can request self-exclusion for a period of six months, one year, or longer. During self-exclusion, your account will be suspended, you will not receive any promotional communications, and you will be unable to create a new account on the Intensity platform. At the end of your self-exclusion period, a full review process is required before access is reinstated.

To activate any of these tools, navigate to the Responsible Gaming section of your account settings or contact our support team directly.

Self-Assessment

Honest self-reflection is one of the most powerful tools available to any gambler. The following questions are designed to help you evaluate your current relationship with gambling. If you find yourself answering yes to several of these questions, it may be time to use one of the tools described above or to seek external support.

• Do you spend more time or money gambling than you originally intended?
• Have you tried to cut back on gambling but found it difficult or impossible?
• Do you gamble to escape stress, anxiety, boredom, or emotional distress?
• Do you chase losses by continuing to gamble in an attempt to win back money you have lost?
• Have you lied to family members, friends, or colleagues about the extent of your gambling?
• Have you borrowed money or sold possessions to fund your gambling?
• Has gambling caused conflict in your personal relationships or affected your work or study performance?
• Do you feel restless, irritable, or anxious when you are not gambling?
• Do you find yourself thinking about gambling frequently throughout the day?
• Have you neglected personal responsibilities, bills, or essential expenses because of gambling?

These questions are not a clinical diagnostic tool, but they reflect commonly recognised indicators of problematic gambling behaviour. If your answers concern you, please take action immediately. You do not need to wait until things become serious before seeking help.

Early Warning Signs of Problematic Gambling

Recognising problematic gambling behaviour early is essential to preventing long-term harm. The following signs may indicate that gambling is beginning to have a negative impact on your life.

• Increasing the size or frequency of bets to maintain the same level of excitement
• Feeling a compulsion to keep playing even after deciding to stop
• Experiencing mood swings tied to gambling wins and losses
• Neglecting sleep, meals, or social activities due to gambling
• Using gambling as a primary method of dealing with negative emotions
• Feeling guilt or shame after a gambling session
• Hiding bank statements or account activity from those close to you
• Spending time planning future gambling sessions during work or family time

If you recognise any of these signs in your own behaviour, it is important to act without delay. Intensity provides immediate access to all self-control tools described in this guide, and our support team is available to assist you in activating them at any time.

Taking Immediate Action

If you believe you are losing control of your gambling, the most important step is to act now rather than waiting for a more convenient moment. Problematic gambling can escalate quickly, and early intervention significantly improves outcomes.

Here is what you can do immediately:

1. Log in to your Intensity account and navigate to the Responsible Gaming section.
2. Set a deposit limit, loss limit, or session time limit to reduce your exposure right away.
3. Activate a cooling-off period if you feel you need a break from the platform.
4. Request self-exclusion if you feel that continued access to the platform poses a risk to your wellbeing.
5. Contact our support team if you need assistance activating any of these tools.
6. Reach out to one of the external support organisations listed in this guide.

You do not need to be in crisis to take these steps. Acting early is always the right decision.

Account Restrictions and Self-Exclusion Mechanisms

Intensity takes account restrictions and self-exclusion seriously as formal player protection mechanisms. When a restriction or exclusion is applied to your account, the following measures are implemented immediately:

• All access to the account is suspended for the duration of the restriction
• Pending withdrawals are processed in accordance with standard procedures
• All marketing communications, including promotional emails and bonus offers, are ceased
• Any attempts to create a new account during a self-exclusion period will be identified and closed

Players who are self-excluded are encouraged to register with the National Self-Exclusion Register operated by BetStop, which is the national self-exclusion scheme for Australian online gambling services. Registering with BetStop extends your self-exclusion across all licensed Australian online gambling operators, providing a broader layer of protection.

Intensity also reserves the right to impose account restrictions proactively if our responsible gambling monitoring systems identify patterns of behaviour that suggest a player may be at risk. In such cases, our team may reach out directly to offer support or apply temporary restrictions as a precautionary measure.

Protection of Minors

Intensity operates a strict zero-tolerance policy regarding underage gambling. Gambling services on our platform are available exclusively to individuals who are 18 years of age or older. We take our obligation to prevent underage access seriously and have implemented multiple verification procedures to enforce this requirement.

Age Verification and KYC Procedures

All new players are required to complete a Know Your Customer verification process before they can deposit funds or access real-money games. This process requires the submission of valid government-issued identification, such as a passport or driver’s licence, as well as proof of address. Accounts are maintained in a restricted state until verification is successfully completed.

Additional identity checks may be triggered at any point during a player’s time on the platform, particularly in circumstances where there is any reason to question the age or identity of the account holder.

Parental Controls

If you share a device with minors, we strongly recommend installing third-party parental control software to prevent children from accessing gambling websites. Tools such as Net Nanny, Bark, or the built-in parental controls available on most devices and operating systems can provide an additional layer of protection at the household level.

Intensity also recommends that players store their login credentials securely and never share account access with other individuals, including family members.

External Help and Support Services

Seeking help for gambling-related concerns is a sign of strength, not weakness. There are a number of professional organisations that provide confidential, non-judgmental support to individuals affected by problematic gambling. These services are available at no cost and can be accessed at any time.

Australian Support Services

• Gambling Help Online: A free, confidential service available 24 hours a day, 7 days a week, offering counselling, information, and support for Australians affected by gambling harm. Available at gamblinghelponline.org.au or by calling 1800 858 858.
• Lifeline Australia: Provides crisis support and suicide prevention services and can assist individuals experiencing distress related to gambling. Available by calling 13 11 14 or at lifeline.org.au.
• Beyond Blue: Offers mental health support and can assist with anxiety and depression that may be connected to or exacerbated by gambling behaviour. Available at beyondblue.org.au or by calling 1300 22 4636.
• Financial Counselling Australia: Provides free financial counselling for individuals experiencing financial difficulty, including those whose finances have been affected by gambling. Available at financialcounsellingaustralia.org.au or by calling 1800 007 007.

International Support Services

• GamCare: Provides information, advice, and support for anyone affected by gambling harms. Available at gamcare.org.uk.
• BeGambleAware: Offers guidance on responsible gambling and access to support services for individuals and their families. Available at begambleaware.org.
• Gamblers Anonymous: A fellowship of individuals who share their experience, strength, and hope with each other to help solve their common problem and support others in recovery. Available at gamblersanonymous.org.

All of the organisations listed above operate with a commitment to confidentiality. You can speak openly about your situation without fear of judgment or disclosure.

Personal Responsibility and Platform Support

Responsible gambling is a shared commitment between Intensity and every player on our platform. While we provide a wide range of tools and safeguards to support player wellbeing, personal responsibility remains a fundamental part of safe gambling.

We encourage every player to:

• Set a budget before each session and stick to it
• Treat gambling as entertainment, not as a financial activity
• Take regular breaks and avoid extended gambling sessions
• Never gamble under the influence of alcohol or when emotionally distressed
• Keep gambling as one part of a balanced lifestyle
• Speak openly with someone you trust if gambling is causing concern

Intensity is here to support you. Our responsible gambling tools are available at all times, our support team is trained to assist with any concerns without judgment, and our platform is designed with player protection as a core principle. If you ever feel that gambling is no longer a source of enjoyment, please use the tools available to you or reach out for support. There is always help available, and it is never too early to ask for it.