Privacy Policy

Intensity Casino – Privacy Policy for Australian Users

Effective Date and Scope

This Privacy Policy governs the collection, use, storage, sharing, and protection of personal data by Intensity Casino, a brand operated under Master Licence 365/JAZ issued by Curaçao eGaming. The platform is marketed by Jacked Affiliates Ltd., a company registered in Cyprus. This policy applies to all individuals who access, register, or interact with the Intensity Casino website, mobile applications, and any associated digital services. By creating an account or using any part of our platform, you acknowledge that you have read, understood, and agreed to the terms set forth in this Privacy Policy. If you do not agree with any provision contained herein, you are advised to discontinue use of our services immediately.

Intensity Casino is committed to handling personal data responsibly and in accordance with applicable data protection principles, including those relevant to Australian residents under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained within Schedule 1 of that Act. We also adhere to international standards of data governance consistent with our obligations as a licensed gaming operator under Curaçao eGaming regulations.

1. Identity of the Data Controller

Intensity Casino, marketed by Jacked Affiliates Ltd., Cyprus, acts as the primary data controller in relation to personal data collected through its platform. All inquiries, requests, or complaints relating to data protection and privacy may be directed to our designated data protection contact through the official support channels listed on the Intensity Casino website. We are committed to responding to all legitimate data-related requests within a reasonable and legally compliant timeframe.

2. Categories of Personal Data We Collect

Intensity Casino collects a range of personal data depending on the nature of your interaction with our platform. The categories of data we collect include, but are not limited to, the following:

• Registration data, including full legal name, date of birth, residential address, email address, phone number, and username selected at account creation
• Identity verification documents, including government-issued identification such as passports, driver licences, and proof of address documentation submitted as part of our Know Your Customer (KYC) process
• Payment and financial information, including bank account details, credit and debit card information, e-wallet identifiers, transaction history, deposit and withdrawal records, and source of funds documentation where required for Anti-Money Laundering (AML) compliance
• Technical and usage data, including IP addresses, browser type and version, device identifiers, operating system information, session duration, pages visited, and interaction logs
• Cookie data and tracking information collected through essential, functional, and analytical cookies as described in the Cookie Policy section of this document
• Communications data, including records of correspondence between you and our customer support team, including chat logs, email exchanges, and complaint records
• Responsible gambling data, including self-exclusion requests, deposit limits, cooling-off periods, and any other account restriction preferences you apply

3. Purposes for Which We Process Personal Data

Intensity Casino processes personal data for clearly defined and lawful purposes. We do not process personal data in any manner that is incompatible with the purposes outlined below:

• Account creation and management, to establish, maintain, and administer your player account, verify your identity, and ensure the integrity of your gaming experience
• Transaction processing, to facilitate deposits, withdrawals, and payment reversals through our approved payment service providers
• KYC and identity verification, to comply with our obligations under Curaçao eGaming licensing conditions and applicable anti-money laundering frameworks, including the verification of age, identity, and source of funds
• AML and fraud prevention, to detect, investigate, and prevent fraudulent activity, money laundering, terrorist financing, and other financial crimes through automated and manual screening processes
• Marketing and promotional communications, to send you information about bonuses, promotions, new games, and platform updates, subject to your communication preferences and applicable consent requirements
• Customer support and dispute resolution, to respond to your inquiries, manage complaints, and resolve disputes in a fair and timely manner
• Responsible gambling compliance, to monitor player behaviour for signs of problem gambling and to enforce account restrictions in accordance with our responsible gambling policy
• Legal and regulatory compliance, to meet our obligations under applicable laws, respond to lawful requests from regulatory authorities, and maintain records as required by our licensing conditions
• Platform improvement and analytics, to analyse user behaviour, identify technical issues, and improve the functionality, security, and user experience of our platform

4. Legal Basis for Processing

Intensity Casino relies on the following legal bases for processing personal data, consistent with applicable data protection principles:

• Performance of a contract, where processing is necessary to provide you with the services you have requested upon registration
• Legal obligation, where processing is required to comply with applicable laws, regulations, and licensing conditions, including AML and KYC obligations
• Legitimate interests, where processing is necessary for the purposes of fraud prevention, security monitoring, and platform improvement, provided that such interests are not overridden by your fundamental rights
• Consent, where you have provided explicit and informed consent for processing activities such as receiving marketing communications

5. Data Sharing and Third-Party Disclosure

Intensity Casino may share your personal data with third parties in the following circumstances:

• Payment service providers and financial institutions, to process deposits and withdrawals and to verify the legitimacy of financial transactions
• Identity verification and KYC partners, including third-party verification agencies that assist us in confirming your identity and conducting due diligence checks in compliance with AML regulations
• Fraud detection and cybersecurity providers, who assist us in identifying and mitigating fraudulent activity and unauthorised access to accounts
• Regulatory and law enforcement authorities, where we are required by law, court order, or regulatory directive to disclose personal data, including disclosures to Curaçao eGaming or other competent authorities
• IT infrastructure and cloud service providers, who store and process data on our behalf under contractual data processing agreements that require them to maintain appropriate security standards
• Marketing and analytics partners, who assist us in delivering targeted communications and analysing platform performance, subject to appropriate data sharing agreements and applicable consent requirements

We do not sell your personal data to third parties for commercial purposes unrelated to the delivery of our services. All third parties with whom we share data are required to handle that data in accordance with applicable privacy standards and our contractual requirements.

6. International Data Transfers

As a platform operated under a Curaçao licence and marketed by a Cyprus-based entity, personal data may be transferred to and processed in jurisdictions outside Australia. Intensity Casino takes appropriate measures to ensure that any such transfers comply with applicable data protection standards, including the implementation of contractual safeguards and the assessment of the adequacy of data protection in recipient jurisdictions.

7. Data Retention

Intensity Casino retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. In particular:

• Account and identity data is retained for a minimum period following account closure as required under AML regulations and our licensing conditions
• Transaction records are retained in accordance with financial record-keeping requirements applicable to licensed gaming operators
• Marketing data is retained until you withdraw your consent or request removal from our communications lists
• Technical and log data is retained for a period sufficient to support security investigations and platform audits

8. Your Rights as a Data Subject

Australian residents and other users of Intensity Casino have the following rights in relation to their personal data:

• The right to access the personal data we hold about you and to receive a copy of that data in a structured and accessible format
• The right to request correction of inaccurate or incomplete personal data
• The right to request deletion of your personal data, subject to our legal and regulatory obligations to retain certain records
• The right to restrict the processing of your personal data in certain circumstances, including where you contest the accuracy of the data or object to its use for specific purposes
• The right to object to the processing of your personal data for direct marketing purposes at any time
• The right to withdraw consent for processing activities that are based on your consent, without affecting the lawfulness of processing carried out prior to withdrawal
• The right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been violated

To exercise any of the above rights, please contact our data protection team through the official support channels on the Intensity Casino website. We will respond to all valid requests within a reasonable timeframe and in accordance with our legal obligations.

9. Cookie Policy

Intensity Casino uses cookies and similar tracking technologies on its platform to enhance functionality, ensure security, and analyse user behaviour. The following categories of cookies are used:

• Essential cookies, which are strictly necessary for the operation of our platform, including session management, authentication, and security functions. These cookies cannot be disabled without affecting your ability to use the platform
• Functional cookies, which enable enhanced features such as remembering your preferences, language settings, and personalisation options
• Analytical cookies, which collect aggregated and anonymised data about how users interact with our platform, including pages visited, session duration, and navigation patterns. This data is used to improve platform performance and user experience
• Marketing cookies, which may be used to deliver relevant promotional content based on your browsing behaviour, subject to your consent where required by applicable law

You may manage your cookie preferences through the cookie consent tool available on our website or through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of our platform.

10. Data Security

Intensity Casino implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and staff training on data protection obligations. While we take all reasonable steps to safeguard your data, no digital platform can guarantee absolute security, and you are encouraged to take appropriate precautions when accessing our services.

11. Responsible Gambling and Data Processing

In fulfilment of our responsible gambling obligations, Intensity Casino may process personal data to monitor player activity for indicators of problem gambling behaviour. This includes the application of automated monitoring tools and the review of account activity patterns. Data processed for responsible gambling purposes is handled with the utmost sensitivity and is used solely to protect the welfare of our players and to comply with our obligations under applicable gambling regulations.

12. Children and Age Verification

Intensity Casino strictly prohibits the use of its services by individuals under the age of eighteen years. We collect and process age verification data as part of our KYC procedures to ensure compliance with this requirement. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

13. Changes to This Privacy Policy

Intensity Casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our operations, legal obligations, or regulatory requirements. Any material changes will be communicated to registered users through appropriate channels, including email notification or prominent notice on our website. Continued use of our platform following the publication of an updated Privacy Policy constitutes acceptance of the revised terms.

14. Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the manner in which Intensity Casino handles your personal data, please contact our data protection team through the official support channels available on the Intensity Casino website. Australian residents who are not satisfied with our response have the right to escalate their complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.